CLEAR USE OF THIS WEBSITE
These terms explain how the website, educational content, and enquiry channels may be used, and where the line sits between general information and formal occupational therapy services.
Information only
Website content, quizzes, and learning tools are for general information only. They do not create an OT-client relationship and are not a substitute for individual advice.
Separate service terms
If VennCare provides services, those services are governed by separate intake documents, service agreements, consent processes, fee terms, and clinical procedures.
Safety first
If there is an urgent health or safety issue, contact emergency, crisis, or medical services instead of relying on website content or delayed email contact.
Acceptance of these terms
These Terms of Service apply to your access to and use of the VennCare website, including its pages, forms, educational tools, and contact channels.
By using this website, you agree to these terms. If you do not agree, you should stop using the website.
Website operator and scope
This website is operated by VennCare Pty Ltd. References to 'VennCare', 'we', 'us' and 'our' are references to VennCare Pty Ltd.
These terms deal with website use only. They do not replace any separate service agreement, consent form, intake document, cancellation policy, funding document, or other written terms that may apply if services are offered or provided.
General information only
Content on this website is general information only. It may cover occupational therapy, referral pathways, NDIS, aged care, functional assessment, therapy supports, and related topics.
It is not personal medical, psychological, legal, funding, or occupational therapy advice. It should not be relied on as a substitute for individual assessment, clinical judgment, or professional advice specific to your circumstances.
No therapeutic or clinical relationship
Using this website, reading content, using a quiz or tool, or submitting an enquiry or referral does not by itself create an occupational therapist-client relationship, health service relationship, or obligation on VennCare to provide services.
A formal professional relationship begins only if VennCare accepts the referral or enquiry and the relevant intake, consent, service, and clinical processes are completed.
Online forms and enquiry submissions
If you submit information through an enquiry, referral, or online form, you are responsible for making sure the information is accurate, current, and lawfully provided.
Submitting a form does not guarantee that VennCare will accept the referral, offer services, respond within a particular timeframe, confirm funding eligibility, or offer an appointment.
Educational tools and website features
Any quizzes, checklists, self-reflection tools, downloads, and educational resources on the website are intended to support reflection and general understanding only. They are not diagnostic tools and should not be treated as clinical assessments, FCA outcomes, or professional recommendations.
We may add, remove, pause, or change website features, forms, tools, downloads, or content at any time.
Accuracy, availability, and third-party content
We try to keep the website accurate and up to date, but we do not promise that all content will always be complete, current, error-free, secure, or available at all times.
The website may contain links to third-party websites, booking tools, forms, or services. Those third-party services are provided for convenience only, and VennCare is not responsible for their content, operation, availability, or privacy practices.
Intellectual property
Unless otherwise stated, the website and its content, including text, branding, graphics, downloads, and learning resources, are owned by or licensed to VennCare and protected by law.
You may use the website for personal, lawful, and non-commercial purposes. You must not copy, reproduce, modify, republish, distribute, or commercially use website content without prior written permission, except where the law allows it.
Liability and Australian Consumer Law
To the maximum extent permitted by law, VennCare is not liable for loss, damage, cost, or expense arising from use of, or reliance on, this website, its educational tools, third-party links, or any delay or interruption in website availability.
Nothing in these terms excludes, restricts, or modifies any rights you may have under laws that cannot lawfully be excluded, including the Australian Consumer Law.
Changes, governing law, and contact
We may update these terms from time to time by publishing a revised version on this website. The updated version takes effect from the date it is published.
These terms are governed by the laws of New South Wales, Australia. Any dispute relating to these terms or use of the website is subject to the non-exclusive jurisdiction of the courts of New South Wales.
Questions about these terms, website use, or privacy matters can be directed to hello@venncare.com.au.